FAQ
What is SecureFileTransfer?
SecureFileTransfer is a cloud-based software solution that enables businesses to securely and efficiently transfer files over the internet. With robust security features such as end-to-end encryption, two-factor authentication, and comprehensive access controls, SecureFileTransfer ensures that your data is protected during transit and at rest.
How does SecureFileTransfer ensure the security of my files?
SecureFileTransfer utilizes state-of-the-art security protocols to protect your files. This includes end-to-end encryption to ensure only authorized recipients can read the files, two-factor authentication for additional login protection, and comprehensive access controls to ensure only authorized individuals can access your data. Additionally, all activities are logged and monitored.
What support and training options does SecureFileTransfer offer?
SecureFileTransfer offers comprehensive support and training resources to help you get started and support ongoing operations. This includes a detailed knowledge base, step-by-step guides, webinars, and a dedicated support team available via email, phone, or chat. Additionally, we offer customized training for your team to ensure you can fully utilize all features and benefits of the software.
What file types and sizes can be transferred with SecureFileTransfer?
SecureFileTransfer supports a wide range of file types, including documents, images, videos, and more. The maximum file size that can be transferred depends on your subscription plan. There are flexible options available to choose the solution that best fits your business requirements.
How do I change my subscriptions?
Click on the menu at the top right of your account and select "Subscription Management" to change your plan.